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Customers may return unused and unopened products within 30 days from receipt with no product restocking charges. Products not eligible for return include: CleanZone Series, Perfect 16, GCX Series, Cleanroom Series, Dental Series, ParticleScans and Klaus Series Limited Edition. Order discrepancies must be reported within 10 days of receipt. All opened products are subject to a 15% restocking charge. No exchanges or returns will be accepted after 60 days. Exchanged merchandise is subject to testing and inspection upon receipt by IQAir. Please allow up to 7 days after IQAir's receipt of product for your account to be credited.
In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were received. The product must be shipped back in the original packaging and insured. If original packaging is required, IQAir will provide a shipping box at a nominal fee. If Product is not sent back in its original packaging, the sender accepts all liability for damage claims and may be charged by IQAir for repairs. All products exchanged or returned must be accompanied with a RA (Return Authorization) number.
The RA number must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused and immediately returned to the sender. The absence of a RA number will delay the exchange or return process. Therefore, please contact IQAir Technical Support Team to receive a RA number and shipping instructions prior to shipment.
RA's are only valid for 15 days. After 15 days the RA is automatically voided and will be refused should a customer attempt to return Product after the 15-day period.
All accessories, i.e. remote control, power cord, etc., especially the Certificate of Performance, must be returned otherwise an additional $50 charge will apply.
Any added replacement costs will be assessed and incurred upon the completion of testing and inspection. IQAir does not refund shipping, handling, or insurance charges for returned or exchanged product.
Questions about returns should be directed to our Technical Support Team at 1-888-560-1020 or by visiting www.iqair.com/us/support.
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